Website Changes - 2021

Website Changes - 2021

Welcome to 9point8's new website!

Your orders are still being processed and old orders were not placed on October 23rd. This was the day our data was migrated from our previous platform. Thank you for your patience. 

Over the last year, we've been working hard to build a new home for 9point8 that best fits modern practices and the needs of our loyal customers. From ease of use on mobile, to a refreshed Seatpost Fitment Calculator that links directly to your perfect match, and Level 1 PCI DSS compliance, we're excited to share with you the perfect place to purchase your next bike upgrade.

What's new?

While the core layout and data of our website hasn't changed, the structure we are now presenting our products has certainly been refreshed. Through this transition period, your orders will still be processed as normal.

We're extremely excited to present our new website built on a platform that will make ordering your favorite 9point8 products even easier! If you had an account with us previously with an order history, you should have received an email to create a password for your account on our new platform. You will see your previous orders archived on your account, and any open or processing orders will continue to be processed on the previous platform. All new orders will be placed here! Again, please reach out to support@9point8.ca if you have any concerns. Thank you!

As previously mentioned, our Seatpost Fitment Calculator has been revised to show you a clearer image of what Dropper Seatpost is the best fit for you. You can now shop directly from the calculator, by clicking selecting the seatpost that you prefer in the suggested results section.

Previously, we used intl.9point8.ca for all international orders and b2b.9point8.ca for B2B orders. All orders, will now be placed on 9point8.ca. We've simplified things down for ourselves and you with this approach, and look forward to hearing your feedback. For all B2B clients, all you'll need to do is sign into your account, and you'll see your pricing reflected immediately. 

Coming Soon

We're extremely excited to announce that our Slack-R Kits will soon support three different IS Standards. IS41, IS42, and IS42S are available as options when adding any Slack-R kit to your cart. Keep an eye out!

Coming soon, if any product is out of stock, you'll be able to sign-up to receive an email notification when that specific product or variant is available.

We have professional translators working on converting our entire store to support multiple languages, and look forward to presenting this feature soon.

Currently, all orders are displayed in USD and will be processed in USD. We look forward to supporting live conversions for all major currencies soon, and will send out an email notification when this feature is live!

Have a question?

We appreciate your feedback, patience, and support during this transition period. If you have any issues, please email support@9point8.ca or use the